Delivery & Returns
This page sets out how we deliver orders within the UK and how returns and refunds work. Christmas Pyjamas is the trading name of Cost Compare Limited (company number 09633632). If anything here is unclear, email contact@christmaspyjamas.co.uk or call 0800 433 2545.
UK delivery times
UK orders are dispatched within 7 to 10 working days of your order being placed. Working days are Monday to Friday. Please allow for this dispatch window on top of the carrier's transit time when planning for Christmas.
Delivery cost
- Standard UK delivery: £5.99 per order
- Free UK delivery on orders over £65
The free delivery threshold is applied automatically at checkout once your basket total passes £65. Buying several family sizes of one print will usually take you over the threshold.
Christmas order deadline
Any order placed after 10 December is not guaranteed to arrive before Christmas Day. Because dispatch can take up to 10 working days, we recommend placing orders for matching family sets as early in the season as you can, particularly if you want the same print across adult, kids', baby and dog sizes.
Returns
We have a 3-day return policy. This means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
- Email contact@christmaspyjamas.co.uk with your order number and the item you want to return.
- If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
- Post the item back using the label provided.
Items sent back to us without first requesting a return will not be accepted.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or if you have received the wrong item, so that we can look into the issue and put it right.
Items that cannot be returned
- Sale items and gift cards
- Custom or personalised products, including special orders
- Perishable goods and personal care goods
Please get in touch if you have questions about a specific item.
Exchanges
We do not run a direct exchange service. The quickest way to get a different size or print is to request a return for the item you have and, once the return is accepted, place a separate order for the item you want. Checking the size guide before ordering is the best way to avoid needing an exchange.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Banks and card issuers can take additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@christmaspyjamas.co.uk.
Orders shipped to the European Union
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you will need the receipt or proof of purchase.
Contact
Cost Compare Limited trading as Christmas Pyjamas
Broom House, 39/43 London Road, Hadleigh, Benfleet, Essex, SS7 2QL, United Kingdom
Email: contact@christmaspyjamas.co.uk
Phone: 0800 433 2545
Ready to order? Browse matching family Christmas pyjamas or read the FAQ.
